Salesforce Service Cloud
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5-Stage Training and Internship Program
Stage 1: Register for a program
Free consultation before registration if you require guidance to select appropriate program
Stage 2: System training for hands-on knowledge
Learn Salesforce Service Cloud covering the following topics and functionalities:
- Salesforce Service Cloud Overview
- Salesforce Flow for Service
- Customer Service with Salesforce
- Service Setup Assistant: Quick Look
- Customer Service Incident Management
- Service Cloud for Lightning Experience
- Service Cloud Agent Experience
- Entitlement Management for Lightning Experience
- Omni-Channel for Lightning Experience
- Knowledge Basics for Lightning Experience
- Survey Basics
- Salesforce Surveys for Admins
- Service Metrics
- Email and Calendar Integrations
- Salesforce and Outlook Integration
- Einstein Discovery
- Salesforce Einstein Basics
- Data Management, Modelling and Tools
- Reports & Dashboards for Lightning Experience
- Service Cloud Rollout Strategy
- Application Lifecycle and Development Models
- Protect Your Data in Salesforce
Stage 3: Certify with official certification providers
Certification exam booking assistance post-training
Exam preparation assistance with our mock questions
Stage 4: Internship following successful certification
Real-time hands-on project experience with our internship program
Stage 5: Placement support
CV preparation and providing recommendations
Soft Skill development
Guidance for Interview preparations